New Refund Policy

Refund Policy for Selecta Sol

This Refund Policy is part of the agreement between Selecta Sol and the Client. It outlines the circumstances under which refunds may be issued for services rendered under the terms of the contract.

Refund Eligibility for Website/Software Development and Digital Marketing Services

Once work has commenced on Website/Software Development and Digital Marketing Services, no refunds will be issued for the services provided. As these services are highly customized to the Client’s needs, once the project or service has started, payment is non-refundable and payment may be considered as project activation and initial setup.

Refund for Unused Services

Refunds may be considered if the service has not yet been initiated. If no work has been started, the Client may request a full refund of any payments made. However, if work has commenced, no refund will be issued for that portion of the service.

Digital Marketing Services

Digital Marketing Services are ongoing and results can vary due to external factors such as search engine algorithm changes and market competition. As Digital Marketing Services involve long-term strategies, no refunds will be issued based on the outcome of results, including ranking positions, traffic, or conversions.

In cases where the Client requests cancellation or discontinuation of digital marketing services:

The Client may be charged for any work completed up to the point of cancellation.
Any unused portion of the service will be refunded if applicable, but no guarantee of specific digital marketing results will be made or refunded.

Cancellation of Services

In the event that the Client cancels the project after work has commenced, they will be invoiced for the work completed up to that point. The remaining balance will not be refunded if services have been rendered.

Chargebacks

If the Client initiates a chargeback or reverses a payment, it is considered a breach of contract. Selecta Sol reserves the right to suspend services and seek legal recourse for the recovery of any unpaid amounts and reasonable recovery expenses.

Refund Process

To request a refund, the Client must submit a written request within 7 days of payment. If the refund request is approved, Selecta Sol will process the refund within 14 business days. The refund will be issued to the original payment method used.

No Guarantee of Specific Results

For digital marketing services, Selecta Sol does not guarantee specific results, such as keyword rankings, traffic increases, or conversions. No refunds will be issued for unmet expectations in these areas.

Partial Refunds

In cases where partial work has been completed (e.g., partial website design or SEO tasks, or any other), the Client may receive a partial refund based on the value of the work completed up to that point. This will be determined on a case-by-case basis.

Disputes and Complaints

If the Client is dissatisfied with any aspect of the service, they should contact Selecta Sol within 30 days to raise concerns. While refunds are not typically issued, we are committed to resolving issues amicably and making reasonable efforts to rectify any problems with the services provided.

No Refunds for Violation of Terms

No refund will be issued if the Client has violated the terms of the contract or failed to meet their obligations under the agreement, such as providing timely materials, content, or necessary access.